Relaxday does NOT cover the following under this warranty:
For Chairs:
1.Normal wear and tear including, but not limited to, the wear and tear or degradation of mesh, top portion of armrests, lumbar support, exterior of castors, variance of tightness of mechanisms.
2. Any damage to the Products or to any property or person caused by failure to adhere to Relaxday published instructions and guidelines, accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes (including, without limitation, use of the Product in unsuitable environment or conditions).
3. Defects in a Product that has been modified or altered, including the substitution of any unauthorized components for use in place of the original components in the Product.
4. Defects in a Product caused by failure to use, apply, install, reconfigure, or maintain the Product or component according to Relaxday published instructions.
5. Minor aesthetic and cosmetic abnormalities or variations which do not affect the functionality of the Product.
6.The labor required to replace any defective parts on your Relaxday.

For Standing Desks:
1.The labor required to replace any defective parts on your desk. Minor aesthetic and cosmetic abnormalities or variations which do not affect the functionality of the Product.
2.Normal wear and tear including, but not limited to, the wear and tear or degradation of table top and desk frame.
3.Defects caused by modification, alteration, misuse or lack of maintenance as per set out by Relaxday
4.Consequential or incidental damage, whether resulting from the use, misuse or inability to use this product or from defects in the Product.

How to make a warranty claim?
Have your proof of purchase ready.
A valid proof of purchase (your email invoice) must be presented for any warranty claim to enable Relaxday to reasonably verify the claim.

Submit your claims via this contact form to ensure proper handling.
You must provide us with a clear photograph or video of the alleged defect, and/or other details we may request regarding the defect. If you refuse to send us the photograph or video that we need to process your claim, we assume that you have abandoned your claim or that it is invalid.

Upon verifying the defective part, we will ship a replacement to you at our own cost.


The warranty process is subject to the following:
1.Relaxday reserves the right to determine whether a benefit under this warranty may be claimed.
2.Any repair or replacement under this warranty is limited to the defective part or material only.
3.Replacement parts and components replaced under this warranty may vary in color and texture to the original.
4.Any item requiring repair or replacement due to any of the warranty exclusions will be at the purchaser's expense.